Notary Wisely

1. Before payment

The price, applicable fees, and service-specific cancellation terms should be displayed before payment. Standard service hours are 8:00 AM–5:00 PM Eastern Time. Services scheduled before 8:00 AM or after 5:00 PM may include a disclosed after-hours fee. Do not submit payment if the request details or total are incorrect; contact Support for assistance.

2. Customer cancellation

A customer who cancels at least 24 hours before the confirmed appointment is eligible for a full refund of the platform-collected service amount, excluding any clearly disclosed and already-incurred third-party or pass-through costs.

Cancellations made less than 24 hours before the appointment may be reduced by disclosed costs or reasonable compensation for work, travel, or reserved capacity already provided. The applicable result must be communicated with the cancellation record.

3. No provider or platform cancellation

If Notary Wisely cannot provide the confirmed service and no acceptable reschedule or substitute is agreed upon, the customer is eligible for a full refund of the affected platform-collected service amount.

4. Customer no-show or unavailable signer

A refund may be reduced or denied when the provider arrives as agreed but the customer or signer is unavailable, lacks acceptable identification, is unwilling or unable to proceed, presents an incomplete or prohibited transaction, or provides an unsafe or inaccessible location. The decision will consider the recorded arrival, contact attempts, travel, and work performed.

5. Service concerns

Report billing errors, provider nonperformance, misconduct, or service-quality concerns promptly. Completed notarial acts and completed services are not automatically refundable, but verified billing errors, duplicate charges, nonperformance, or policy violations may qualify for a full or partial refund or other resolution.

6. How to request a cancellation or refund

Use the cancellation option in your account when available or contact Support. Include the booking or request number, the reason, and relevant evidence. Do not email identity documents or other sensitive files unless Support provides an approved secure method.

7. Processing time

Approved refunds are returned to the original payment method. Notary Wisely will initiate the refund promptly, but the bank or card network controls when funds appear. Processing commonly takes 5–10 business days after initiation.

8. Other purchases

Memberships, Academy enrollments, digital products, enterprise agreements, government contracts, and special service quotes may have additional terms shown before purchase. When those terms conflict with this baseline, the more specific disclosed or signed terms control to the extent permitted by law.

9. Disputes

Please contact Support before filing a payment dispute so we can investigate and attempt a prompt resolution. Nothing in this policy limits rights provided by applicable law.